On the Significance Of Manners and Listening

Manners are very disarming, and the opposite is also true.  Listening with an open mind only improves on this advantage.  I see the impact these qualities have in mediation over and over again.

“The truth is, we’re better communicators when we’re polite. Actions like looking into someone’s eyes when they talk and being a good listener all fall under practicing good manners.”  4 Reasons Good Manners Need To Make A Comeback by .

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“Great listeners know that every conversation they have isn’t going to resolve a larger issue — but it puts them one step closer to understanding the people they communicate with on a daily basis…
“… As Richard Branson, CEO of Virgin Group writes, the most effective leaders and entrepreneurs listen more than they speak:

To be a good leader you have to be a great listener. Brilliant ideas can spring from the most unlikely places, so you should always keep your ears open for some shrewd advice. This can mean following online comments as closely as board meeting notes, or asking the frontline staff for their opinions as often as the CEOs. Get out there, listen to people, draw people out and learn from them.”

About Maria Hanna Joseph

Maria Hanna Joseph, principal of Joseph Mediation, is an Attorney-Mediator who is highly regarded for her experience and ability to resolve employment, workplace and organizational disputes. She has served more than 2,000 matters over her 20 years as a mediator and her 29 year employment law career. With care, expedience and economy, Maria helps attorneys and parties achieve settlement in nearly every mediation. Moreover, her pragmatism and perseverance bring about purposeful settlements; products of Maria's insight and creativity, gained by her depth of experience and training. These qualities, along with her demeanor and the trust she engenders, have earned Maria a reputation for being able to manage extremely challenging circumstances and settle a wide variety of cases. Maria is available to provide services in-person or virtually (utilizing teleconference and desk-top videoconference resources) throughout Massachusetts, New England and the U.S.
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