Manners are very disarming, and the opposite is also true. Listening with an open mind only improves on this advantage. I see the impact these qualities have in mediation over and over again.
“The truth is, we’re better communicators when we’re polite. Actions like looking into someone’s eyes when they talk and being a good listener all fall under practicing good manners.” 4 Reasons Good Manners Need To Make A Comeback by Lindsay Holmes.
To be a good leader you have to be a great listener. Brilliant ideas can spring from the most unlikely places, so you should always keep your ears open for some shrewd advice. This can mean following online comments as closely as board meeting notes, or asking the frontline staff for their opinions as often as the CEOs. Get out there, listen to people, draw people out and learn from them.”